Last updated: February 21, 2019
We take your privacy very seriously. This policy gives you an overview of how your data is used. Please note that Living Culture Travel (https://www.livingculturetravel.com) saves and processes some personally-identifying data. You can find information about this in our public procedure directory.
Right to Information
In accordance with German data protection laws, you have the right to free access to any data saved about you, as well as the right to amend, prevent, or delete this data.
Collection, Processing, and Usage of Personal Data
You can freely use our website without making reference to your person. We save access data without personal data. This data is used exclusively to improve our product and cannot be used to identify any of our users.
We sometimes collect, process, and use your data for reservation or booking purposes, as well as for advertising purposes. Personally-identifying data is collected when you willingly share it with us in the process of your request or booking, or when you sign up for our newsletter. You can request, at any time, via electronic means, that the use of your data with regards to service, advertising, market research, quality assurance, and object reviews be halted.
We will only pass your data to a third party within the context of your booking e.g. to the owner or the manager of the property that you have booked. Your data will not be passed on to any other third party under any circumstances.
We will only use your personal information (such as name, address, telephone number or email address) during the process of your reservation and booking, and in order to communicate with you.
Your data will not be passed on to any third-party for any reason not stated in this policy.
Session cookies are collected during your session and then deleted once you close your browser.
We also make use of long-term cookies which are saved onto your device’s storage. These cookies will then expire at some point in the future. These cookies will recognise that you were on our website once before, and recall which settings and input you used.
We use the following cookies:
Living Culture Travel Cookies:
Session cookie: expires after 10 hours
Travel period cookie: expires at the end of your session
Personal data cookie (e.g. Newsletter): expires at the end of your session
'Basket' cookie: expires after 30 day
Cookie for previously-seen objects: expires after 30 days
Various web analytics cookies, e.g. Google Analytics
Other web analytics cookies such as Hotjar
Product recommendation cookies (e.g. Appnexus)
SEM-optimisation cookies (e.g. Microsoft Bing, Google AdWords)
Social network cookies (e.g. Facebook, Twitter, LinkedIn, Instagram, YouTube)
Web Analytics Tools
Please note: our website uses Google Analytics with the new, data-policy friendly extension '_anonymizelp()'. Therefore, your IP address will only be forwarded in a shortened format so that it cannot be used to personally identify you.
Personalised Product Recommendations
We make use of remarketing functions by Google AdWords (Google Remarketing - Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA), Bing (Bing - Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA), and Facebook (Facebook Inc., 1601 Willow Road, Menlo Park, CA 94025, USA) in order to collect anonymous user interaction data with the purpose of displaying personalised product recommendation ads on other websites.
You can find more information regarding these functions, including how to opt out of data collection, here:
Use of Visual Website Optimizer
Use of Social Plugins
This website uses so-called 'Social Plugins' (hereafter 'plugins') provided by the social network Facebook, of Facebook Inc., 1601 Willow Road, Menlo Park, CA 94025, USA. These plugins are recognisable through their use of the Facebook logo, or through the designation 'social plugin by Facebook' or 'Facebook social plugin'. You can find an overview of the different Facebook plugins and their appearance here: https://developers.facebook.com/docs/plugins/?locale=en_US
If you access any part of our website which contains one of these plugins, your browser will automatically connect to Facebook’s servers. The content of the plugin will then be transmitted by Facebook to your server, and this will be inserted into the web page. Through these plugins, Facebook receives the information that your browser has requested a certain page of our website, even if you do not possess a Facebook account or you are not logged into Facebook at the time. This information, including your IP address, will be sent by your browser to a Facebook server in the USA, where it will be saved. If you are logged into Facebook at the time, Facebook can link your visit to our website with your Facebook account. If you interact with the Facebook plugins at all, for example by clicking on the 'Like' button, or by leaving a comment, this information will also be transmitted to the Facebook server and saved there. It will also be published on Facebook for your Facebook friends to see. Facebook may also use this information for advertising purposes, for market research, and for composition of your use of Facebook’s website. Facebook create usage, interest, and relationship profiles through this information, for example to influence advertising that is contained on Facebook pages, to inform other Facebook users of your activity on our website, or to enable other features of Facebook’s services. If you would not like Facebook to be able to link your usage of our website to your Facebook profile, you must log out of Facebook for the duration of the time that you use our website.
Living Culture Travel sends a newsletter to anyone who signed up for newsletters, has sent us a booking request or anyone who has completed a booking with us.
In order to send our newsletter, we make use of MailChimp. MailChimp is provided by The Rocket Science Group, LLC, 675 Ponce de Leon Ave NE, Suite 5000, Atlanta, GA 30308, USA.
If you register for our newsletter, the information that you provide at time of registration is forwarded to MailChimp and saved there. After your registration, you will receive an email from MailChimp (double opt-in) in order to confirm your registration.
MailChimp offers extensive analytical possibilities, for example regarding who has opened the newsletter and how they use it. These analyses are group-oriented, and cannot be used to identify individuals. MailChimp also uses the web analytics tool “Google Analytics”, and includes this in its newsletters. You can find more information about Google Analytics in the above section 'Web Analytics Tools'.
Further information about MailChimp, including MailChimp’s data protection policy, can be found here: http://mailchimp.com/legal/privacy/
Request to Review
Besides the Newsletter, customers who have completed a booking with us will receive, following their holiday, a request to review Living Culture Travel’ services and the chosen hotel.
This review service is provided by Trustpilot (Trustpilot A/S, Pilestraede 58, 5, 1112, Copenhagen, Denmark).
You can find further information about Trustpilot and their data protection policy here:
Contact person for Data Protection
If you have any questions about the collection, processing, or usage of your personal data, or to access, amend, block, or delete any data, or to withdraw any previously-provided permissions, please contact via email: email@example.com